SERVICES

In order to truly realize the purpose of "serving customers, being responsible for users and satisfying users", Power Electric makes the following commitments to users in terms of product quality and service:

First, our company guarantees that all links of production will be strictly implemented in accordance with the quality assurance system of ISO 9001. Whether in product design, manufacturing, product inspection process, we will closely contact users and owners, feedback relevant information, and welcome users and owners to visit our company at any time.

2. Equipment and products supporting key projects shall be guaranteed to be delivered in accordance with contract requirements. For those requiring technical services, professional technical service personnel shall be sent to participate in the open-box acceptance and inspection, and guide the installation and commissioning work until the equipment is in normal operation.

3. Guarantee to provide users with excellent pre-sale, mid-sale and after-sale services. Introduce the performance and use methods of products to users before sales, and provide relevant information. It is obligatory to invite the buyer to participate in the technical design review of the supplier when necessary.

4. Organize business training on equipment installation, debugging, use and maintenance technology for customers according to their needs. To track the quality of key users, access users, timely according to user needs, constantly improve product performance, improve product quality.

Fifth, the equipment (product) runs for twelve months as the quality guarantee period, and the quality problems arising from the quality guarantee period are responsible for by the competent authority, and the products are "three guarantees" (guaranteed repair, replacement and refund).

6. Products exceeding the "three-package" period shall ensure the provision of maintenance accessories and do a good job of maintenance services according to the needs of users. For the parts and vulnerable parts of the product, the factory price is preferential.

Seventh, after receiving the quality information from the users, reply or dispatch service personnel within 2 hours to arrive at the scene as soon as possible, so that the users are not satisfied and the service does not stop.